The vendor (DIYLuxe) agrees to rent the stated items to the customer (signee/you) for the effective time period stated in this quote, as an official contract.
Upon signing this contract, an agreement will be formed where both parties adhere to the terms and conditions.

DEPOSIT:

An initial non-refundable deposit of $150 CAD to DIYLUXE@OUTLOOK.COM is required upon signing this contract to deem it effective. In case of cancellation or any changes to the core times/dates of the rental, the deposit is non-refundable.

DAMAGES DEPOSIT:

A $500.00 CAD damage deposit is required from the customer to cover any potential losses, expenses to recover or repair the items, legal fees, and administrative costs. DIYLuxe reserves the right to hold the deposit up to 48 hours after the rental items are returned, unless there are charges to be calculated or estimated.

Failure to send the remaining balance of the rental or submit the damage deposit prior to the pick-up or delivery of the equipment will void the rental, and the non-refundable deposit is forfeited by the renter.

DAMAGE LIABILITY:

Any damages or deviations from the original condition of the items rented, while in possession of the customer or the customer’s agent, must be reported before use. The customer will be solely responsible for the care of the contracted items during the rental period. DIYLuxe will not be liable for damage to personal property involving the rental items during the rental period.

The customer is required to adhere strictly to the terms of use to ensure the integrity and longevity of the rental items. If the customer uses the items in non-remote, uncommon, uneven, dirty, or otherwise unsuitable environments, they are responsible for seeking a better environment and may be liable for any damages or restoration costs. The cost of damages incurred will be based on the entire cost (labour, transportation, cost of goods, etc.) to procure an exact copy of the items or restore the items to their original condition, plus any loss of revenue due to missing items, up to the maximum of the damage deposit.

Additionally, a base cleaning fee of $30 CAD will be imposed for cleaning stains on fabric or excessive stains on other equipment, and additional labour charges apply. Labour for all work, including but not limited to cleaning, fixing, procuring, and the like, will be charged at a rate of $50 CAD per hour.

COMPLAINTS AND EQUIPMENT INADEQUACY:

The customer is responsible for ensuring that the rented equipment meets the intended use as outlined in the agreement. Any inadequacy or failure of the equipment to meet the intended purpose must be reported within 12 hours of discovery and before the return time. The customer is required to document and report any issues or unmet expectations as soon as they are identified.

When reporting a complaint, the customer must provide comprehensive documentation that includes:

The surrounding factors and conditions that may affect the equipment’s performance, including but not limited to environmental factors, improper setup, or misuse.

Failure to provide timely notification or complete documentation as specified may result in the forfeiture of any claims for compensation or replacement.

DIYLuxe will not be held responsible for any loss of utility or associated costs due to the equipment’s inadequacy if the above procedures are not followed.

AGENCY:

The client may designate an agent to act on their behalf for purposes related to the rental agreement, including but not limited to the pick-up or receipt of rental items, payments, and damage deposits. The client is responsible for informing DIYLuxe of the identity of their agent in advance. If the client does not explicitly identify their agent, DIYLuxe reserves the right to deduce, to the best of its ability, that the person acting is an agent of the client based on contextual information, including but not limited to payment details, communication records, or any other interaction relevant to the rental agreement.

When an agent of the client acts on their behalf (including submitting damage deposits, payments, or receiving items), such actions will be deemed to have been made by the client, and the client will be fully liable for the agent’s actions, omissions, or errors. Any penalties, fees, or issues that arise due to the agent’ s actions will be borne by the client.

LIABILITY, INDEMNITY, AND PROPERTY DAMAGE:

The customer agrees to indemnify and hold harmless DIYLuxe, its employees, agents, and representatives from any and all claims, actions, damages, liabilities, and expenses arising from the use, possession, or operation of the rental items. This includes, but is not limited to, any injury or damage to persons or property resulting from the items rented, including damages caused by the client or their property during the time of pickup.

In the event that the client is found to be at fault for any damage to DIYLuxe’s property or the property of others on the premises (including guests, visitors, and temporary passersby), DIYLuxe reserves the right to deduct the cost of repairs or replacement from the client’s damage deposit and/or cancel the exchange of rental equipment. If the damage exceeds the deposit amount, the client will be liable for the remaining balance, and legal action may be pursued to recover such costs. The client may contest the claim of damage, but unless a dispute is resolved through other means (i.e., mediation, negotiation, or legal ruling), the vendor’s determination will prevail, and the deduction will apply.

PRICING, RENTAL ITEMS MODIFICATIONS, AND CONTRACT AMENDMENTS:

Pricing is based on an established set of items we label as kits/sets. Any deviation from these kits may incur additional charges. The itemized list in the quote is the agreed list in the transaction between the client and vendor. Kit changes and item add-ons or removals by the client must be communicated to the vendor within 24 hours of submitting the deposit or signing the contract and will be permitted upon availability. Any changes to the terms and conditions of this contract or contractual details can only be made in accordance with the Contractual Amendments section.

CONTRACTUAL AMENDMENTS:

The terms and conditions of this contract or contractual details can only be changed upon written and signed agreement by both vendor and customer. The vendor reserves the right to keep agreed terms the same.

For major changes, such as significant alterations to the rental equipment, styling, or the scope of the event, these may be considered a new booking. In such cases, the old agreement will be voided, and the non-refundable deposit will be forfeited as part of the cancellation process.

RENTAL PERIOD AND RESPONSIBILITY FOR ITEMS:

The rental period will commence under the following conditions:

Customer Pickups/Returns: Once the items are picked up by the customer (or their designated agent) and loaded into their vehicle. Vendor Deliveries: Once the vendor loads the equipment into their own vehicle for delivery. Upon pickup or delivery, DIYLuxe will provide the customer with a list of the rental items. The customer is responsible for reviewing the list to confirm that all items are accounted for and are in acceptable condition. If there are any concerns regarding the condition of the items, these should be documented in accordance with the “Complaints and Equipment Inadequacy” section. Failure to report issues as outlined may result in forfeiture of claims for compensation or replacement.

From the start of the rental period, all payments will be deemed final, non-refundable, and non-cancellable. The customer will be solely responsible for the rented items, including any damage, loss, or misuse, until they are returned to the vendor. This includes, but is not limited to, proper care, storage, and transport. All other terms outlined in this agreement, including those related to damages and liability, will continue to apply during and after the rental period.

Failure to meet agreed pickup and return times will incur a fee of $50 CAD for the first 15 minutes and $25 CAD per hour thereafter. In the event that a late pickup or return causes any loss, including but not limited to missed appointments, delays, or disruptions to DIYLuxe or its clients, the associated costs will be deducted from the damage deposit.

If the item remains unreturned for more than 48 hours after the agreed return time, DIYLuxe reserves the right to charge the full replacement value of the item. This period may be shortened if DIYLuxe needs to replace or purchase the item for any purpose before the 48-hour period.

FORCE MAJEURE:

DIYLuxe shall not be liable for any failure to perform its obligations under this contract if such failure results from circumstances beyond DIYLuxe’s reasonable control, including but not limited to acts of God, war, terrorism, pandemics, governmental regulations, fire, flood, disaster, civil disorder, strikes, or lockouts.

MEDIA RELEASE:

By signing this contract, the customer grants DIYLuxe the right to use media from this event in our personal portfolio, as well as on the “DIYLuxe” website. DIYLuxe may use some of the media for advertisement campaigns, archives, or samples.

ENTIRE AGREEMENT:

This contract constitutes the entire agreement between the parties and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written. There are no warranties, representations, or agreements among the parties in connection with the subject matter of this contract except as specifically set forth herein.

In the event of a dispute arising from this agreement, both parties agree to attempt to resolve the matter through good faith negotiations.

A detailed description and picture or video of the issue.

The process to replicate the issue or failure.